Terms & Conditions
Please read and understand our terms and policies before booking or using our services.
1. Overview & General Agreement
By placing a booking, requesting a pickup, or utilizing any services provided by That Laundry Shop (including wash & fold, wash & iron, dry cleaning, and express services), you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all service orders fulfilled across Bangkok and Pattaya via our website, LINE, WhatsApp, telephone bookings, or direct store visits.
2. Pickup & Delivery Policies
Please have your clothes bagged and ready prior to your scheduled window. If leaving clothes with hotel front desk, concierge, or condo juristic office, please provide your exact full name and room/unit number during booking. We strive to adhere to chosen windows; in cases of severe traffic or adverse weather, our dispatch team will notify you promptly.
3. Garment Care & Inspection
We employ master garment handling techniques and premium eco-friendly detergents. However, customers are required to check pockets prior to handover. That Laundry Shop is not liable for loss or damage to items left in pockets (e.g., cash, jewelry, electronics, keys), nor for secondary damage caused by such items to other garments.
4. Pricing, Minimum Orders & Payment
Prices follow our published rate sheet. Kilogram wash & fold services are subject to minimum order weights. We accept PromptPay QR, bank transfer, credit cards, store wallet credits, or cash upon/prior to final delivery.
5. Turnaround & Express Service
Standard turnaround time is 24 to 48 hours for general wash & fold/iron orders. Specialized dry cleaning or delicate items may require 48 to 72 hours. Same-day express option is available for an additional premium.
6. Loss & Damage Liability
We take extreme care in handling all garments. In the rare event of lost or damaged items caused directly by our processing, maximum reimbursement is capped at up to 10 times the individual cleaning fee of the affected item. Any claim must be submitted to customer support within 48 hours of item delivery with photo evidence.
7. Unclaimed Garments Policy
Garments left unclaimed after 30 days from notification of completion may incur storage charges or be donated to charity if customer cannot be contacted.
Have Questions Regarding Our Terms?
Our dedicated support team is available to assist you with any policy questions or special requests.